Privacy Policy
HydroShield NWA respects your privacy and is committed to protecting your personal information. This policy explains what data we collect, how we use it, how long we keep it, and your rights regarding your information.
Information We Collect
- Name
- Phone number
- Email address
- Property address
- Project details or service requests
- Technical data such as IP address, browser type, and pages visited
- Information submitted through contact or quote forms
- Comments left on the website
How We Use Your Information
We use your information to:
- Respond to inquiries and service requests
- Schedule consultations and manage appointments
- Provide estimates and project communication
- Send updates related to your service
- Improve our website and customer experience
- Send occasional service related or promotional communications only to customers who have explicitly opted in
You may opt out of marketing communications at any time.
How Long We Retain Your Information
We retain personal information for as long as necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer required for these purposes, it is securely deleted or anonymized.
Customer Management Systems
Information submitted through our website forms may be stored and managed in a secure customer relationship management system. This system helps us organize inquiries, manage appointments, and communicate efficiently with customers.
We do not sell, rent, or trade your personal information. We may share information with trusted third party service providers that help us operate our website, manage customer communications, process payments, and deliver our own communications to customers who have requested or opted in to receive them. Information may be stored and processed on secure cloud based servers operated by our service providers. These providers are required to maintain appropriate confidentiality and security safeguards and are contractually prohibited from using your information for their own marketing purposes or sharing it with anyone else.
Mobile Information and SMS Consent
The following terms apply specifically to information we collect when you opt in to receive text messages from HydroShield NWA, including through our website chat widget or contact form.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt in data and consent will not be shared with any third parties.
Your phone number, name, message content, and SMS consent records are used only by HydroShield NWA to respond to your inquiry, schedule services, send transactional messages related to your project, and send the promotional or service related messages you have explicitly opted in to receive.
We use trusted service providers such as our SMS delivery platform and customer management system to transmit and store these messages on our behalf. These providers are contractually prohibited from using your mobile information for their own marketing, selling it, or sharing it with anyone outside of our service to you.
You may opt out of text messages at any time by replying STOP to any message we send. Reply HELP for help. Message and data rates may apply. Message frequency varies. Consent to receive text messages is not a condition of purchase.
How We Protect Your Information
We take reasonable administrative, technical, and physical measures to protect your personal information.
Our customer management and communication systems use industry standard security practices including:
- Encrypted data transmission using SSL technology
- Secure cloud based infrastructure
- Role based access controls to limit who can access customer information
- Account authentication protections
- Ongoing software updates and platform level security monitoring
We maintain standard privacy and security settings provided at the agency level within our systems and have not reduced default security protections.
While we implement commercially reasonable safeguards, no method of transmission over the internet or electronic storage is completely secure. By using our website, you acknowledge this inherent risk.
Data Breach Procedures
In the event of a data breach that affects personal information, we will take reasonable steps to investigate, contain, and remediate the issue. If required by applicable law, we will notify affected individuals and appropriate authorities.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience and analyze website traffic. You can adjust your browser settings to refuse cookies if you prefer. Visitor comments may be reviewed through automated spam detection services.
Your Rights
You may request to:
- Access the personal information we have about you
- Correct inaccurate information
- Request deletion of your information
To make a request, please contact us at the email below.
Third Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.
Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children, and we do not knowingly send marketing emails or text messages to anyone under the age of 13. If we learn that we have collected personal information from a child under 13, we will delete it promptly.
Contact Information
HydroShield NWA
4200 S. 48th St. STE 30 #340
Rogers, AR 72758
Phone: 479 644 3004
Email: mike@hydroshieldnwa.com